To write and organize useful and usable documentation, we established a mission for our content: to help Keybase gain more users by sharing information about how it works and why it’s so powerful for: And it supports Keybase’s long-term goals: the site is fast, easy to use and update, and affordable to maintain.įaculty’s talent and care for their work delivered excellent results on all aspects of our project-from content creation to user experience design and web development.Ĭhris Coyne, Cofounder of Keybase Information that’s accessible to everyone
It reflects the spirit of Keybase: intelligent and fun. It helps people understand why Keybase works the way it does-proactively addressing common questions, concerns, and misconceptions-so that everyone feels safe and smart using it. Keybase Book is a comprehensive guide for anyone using the app. Fortunately, Faculty is a small but mighty team with the skills to cover the content, design, and development. It was also important to the Keybase team that we make it, like Keybase itself, open source. Our goal was to succinctly and concretely explain the uses and benefits of Keybase on one beautiful, responsive, easy-to-navigate, and fast site. And because the content lived in multiple places, it wasn’t easy for people to find answers to their questions. While much of it was engaging, it was really only useful for more technical users.
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Since the beginning of the company in 2014, the Keybase team had been creating their own documentation-both a technical manual for advanced users, and blog posts intended for a wider audience. They trusted Faculty to design and build a brand-new documentation site-and write new documentation-to help make Keybase accessible to more people. And they knew they needed to work with a team that understood both the technical details and the needs of non-technical users to better show folks what Keybase is all about. Not understanding why and how was preventing more people from understanding the value of Keybase, which was ultimately preventing them from using it.
The public-key cryptography that powers Keybase makes the app work a little differently than other apps. Everyone should use it-for chat messaging, file sharing, team collaboration, and more-but not everyone does. Keybase is a secure, end-to-end encrypted app for everything you do online. They provided clarity, expertise, and outstanding outcomes. Faculty helped us identify and address a big opportunity to better serve our customers.
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